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Apr 17, 2018

T-Mobile owes the FCC $40 million for playing fake ringtones in unconnected calls

T-Mobile has to pay $40 million as part of a settlement after the FCC ruled that it violated the law by adding fake ringtones to hundreds of millions of calls over several years. It will also have to act within 90 days and send a compliance report to the FCC once a year for the next three years.

The carrier admitted to adding fake ringtones to make customers mistakenly believe the party they called was hearing their phones ring, when in fact the call might not have been connected yet. The FCC noted in a document, “A caller may then hang up, thinking no one is available to receive the call ... False ring tones are a problem on calls to rural areas and are a symptom of the problems of impaired quality and completion of calls to rural...

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