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May 23, 2018

Machine learning is helping computers spot arguments online before they happen

It’s probably happened to you. You’re having a chat with someone online (on social media, via email, in Slack) when things take a nasty turn. The conversation starts out civil, but before you know it, you’re trading personal insults with a stranger / co-worker / family friend. Well, we have some good news: scientists are looking into it, and with a little help from machine learning, they could help us stop arguments online before they even happen.

The work comes from researchers at Cornell University, Google Jigsaw, and Wikimedia, who teamed up to create software that scans a conversation for verbal ticks and predicts whether it will end acrimoniously or amiably. Notably, the software was trained and tested on a hotbed of high-stakes...

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